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You are here: - Returns

 RETURNS

Ctpolicesupply.com requires that you contact us prior to the return of any item. From the date of delivery you will have ten (10) days to return item/s purchased. Store credits can be offered on all items purchased. If the item purchased is not as described we offer a full refund. There is a 15% restocking fee for all items. If an item is ordered from the factory then the fee will be adjusted per the manufacturers cost to return an ordered item/s. If there is an exchange of the item for a similar item we reserve the right to waive this 15% restocking fee. 
Ctpolicesupply.com reserves the right to deny a return that is not returned in the same condition and in the original packaging as when it was originally mailed from our location, or if the return shows any signs of wear. Undergarments with opened packages are not returnable.  Garment returns must not be worn or washed, must be new and in marketable condition and returned in their original packaging.  Returned footwear must not exhibit evidence of being worn.
Any issued RMA's are valid for 7 days from the issued date and are required to be shipped back within this 7 day period. Shipping costs accrued are covered by the customer. All returns need to be sent with a tracking number, we are not responsible for lost or stolen returns while in transit back to us.
Specify part number and description of the replacement item. The exchanged product will be sent to you by return UPS. You are responsible for return shipping fees and standard shipping fees to return the exchanged item to you.
We cannot accept returns of closeout, special order items, customized items or badge cutout work. 
Please note that returned merchandise that does not meet these conditions will be sent back to the originator freight collect.
Connecticut Police Supply - 105 Fenn Rd. Newington, CT 06111
Phone: 1-866-POLICEU Fax: 860-666-2606 Email: info@ctpolicesupply.com