Established in 1989
You are here: - Shipping
All items purchased from ctpolicesupply.com, will be shipped within 24 hours (of cleared payment) on all in-stock items, excluding weekends and holidays. When you place your order, you will receive an e-mail message that will state the stocking status of the items ordered. If items are not in stock, you will be furnished with an estimated shipping date.
Depending on your location, packages take 1 to 5 business days for delivery in the contiguous United States.
US Military Shipments
We ship to all military APO/FPO addresses at no extra charge. These packages are shipped via US Postal Priority Mail.
Shipping charges are automatically calculated by the size of your order. The chart below details these charges as they will appear at checkout.
Heavy or Bulky Items
Items that are exceptionally heavy or bulky may incur additional shipping costs. You will be notified of the additional costs either by phone or e-mail.
Next Day Shipments
Next day shipping is available for USA residents. Note, UPS does not deliver on weekends or holidays. All orders leave our facilities at 4:00 p.m.
You can call 866-POLICEU or contact us to check stock availability for next day shipping.
There may be occasion where one or more items on an order may have an extended turnaround due to manufacturer backorder. Should this be the case then we can partial-ship the items that are in-stock. Please note that this service is done at your request and is subject to an additional shipping fee.
There may be occasion that we may choose to partial-ship an order without prior request. Should this be the case, then there will be no fee or additional shipping costs to you.
We do not ship outside the USA. This is a policy that is set by agreement with our manufacturers and/or export restrictions imposed by the US DOC based on the classification of our merchandise.
Ctpolicesupply.com requires that you contact us prior to the return of any item. From the date of delivery you will have ten (10) days to return item/s purchased. Store credits can be offered on all items purchased. If the item purchased is not as described we offer a full refund. There is a 15% restocking fee for all items. If an item is ordered from the factory then the fee will be adjusted per the manufacturers cost to return an ordered item/s. If there is an exchange of the item for a similar item we reserve the right to waive this 15% restocking fee.
Ctpolicesupply.com reserves the right to deny a return that is not returned in the same condition and in the original packaging as when it was originally mailed from our location, or if the return shows any signs of wear. Undergarments with opened packages are not returnable. Garment returns must not be worn or washed, must be new and in marketable condition and returned in their original packaging. Returned footwear must not exhibit evidence of being worn.
Any issued RMA's are valid for 7 days from the issued date and are required to be shipped back within this 7 day period. Shipping costs accrued are covered by the customer. All returns need to be sent with a tracking number, we are not responsible for lost or stolen returns while in transit back to us.
Specify part number and description of the replacement item. The exchanged product will be sent to you by return UPS. You are responsible for return shipping fees and standard shipping fees to return the exchanged item to you.
We cannot accept returns of closeout, special order items, customized items or badge cutout work.
Please note that returned merchandise that does not meet these conditions will be sent back to the originator freight collect.